We want you to be completely happy with your purchase. Your unused item(s) may be returned or exchanged within 14 days of receipt date. Simply follow the guidelines below. Please note that items received after 14 days of receipt date are ineligible for an exchange. Any defective item or incorrect shipment will be replaced at no shipping charge to you.
Returns:
You can return unused items within 14 days of receipt date for a refund, less the original shipping and handling fees. The refund will include the retail price paid, plus any applicable sales tax. Please note that items received after 14 days of receipt date will only be eligible for an exchange of the same item.
The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information. Refunds can only be issued against the credit card used on the original order.
Please allow 10 business days after receipt in our warehouse for your return and refund to be processed. If your refund does not appear on your statement within four weeks or one billing cycle, please call (805) 876-4663 for further assistance.
Exchanges:
You can return unused items within 14 days of receipt date for an exchange. Exchanges are only valid for the same item. We will send you the requested item at no shipping charge to you.
The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceble carrier. Most major carriers offer tracking information.
It's Easy!
To request a return:
Email returns@happytiffin.com to request an RMA number.
Enclose the original packing slip, product(s), and all packaging in original box.
Package must be postmarked within 14 days from the date of receipt.
Restocking fee of 10%.
We are not responsible for lost products without a signed proof of delivery and recommend insurance, send tracking information to returns@happytiffin.com. Customer is responsible for all transaction fees, shipping and handling charges, and return shipping with insurance (for retail value).
NOTE
All returned merchandise is subject to review and must be returned in original, new condition including the original box, with no signs of wear and tear on the product. Items which are used, washed or damaged can not be returned. At our discretion, your return may be declined due to cosmetic or damage to the product(s), etc., thus resulting in a partial credit.
Return Processing Time
Once we receive your original product and verify it is in its original, new condition, we will process your returned item(s) within two weeks. If your return is accepted, you will receive a credit confirmation via email. If there are any issues or problems with your return, we will notify you via email. If you meet all the requirements of our return policies, we will refund the product purchase price, minus the restocking fee to the credit/debit card account used for the original transaction. Shipping charges are not refundable.
Due to the nature of international shipping, we are unable to accept returns for items that we have shipped beyond US borders.
